Terms & conditions
Terms and Conditions of the iutePlus Loyalty Program
Program Name: iutePlus Loyalty Program
Start Date: October 21, 2025
Welcome to the iute Loyalty Program!
We are pleased to introduce our Loyalty Program, designed to reward you – our valued clients – for your continued trust and cooperation. This program is a joint initiative of independent legal entities operating under the same trademark “iute.” Each legal entity offers products and services according to its license, and the benefits and conditions of the program may vary depending on the products and services used.
Below are the details explaining how our program works, so you can fully enjoy the benefits we’ve prepared for you.
Eligibility:
• Participation in the Program is automatic for all iute users who perform activities that earn Plus Points.
How are Plus Points earned and how much?
You can earn Plus Points through qualifying activities, such as:
Credits:
• Earn up to 28,300 Plus Points for each signed individual credit agreement and timely repayment of the credit.
• Some credits may qualify for rewards, while others may not. Clients will be informed during the application process whether the specific credit qualifies for the loyalty program.
• Plus Points for a signed individual credit agreement are distributed equally across all instalments and awarded upon each timely repayment.
• Credits that are repaid early do not earn points for the instalments repaid ahead of schedule.
Rewards for Additional Credits:
• After the first credit, you will receive 300 points for each subsequent credit – both designated and cash credits – provided the previous one was closed more than 30 days ago.
• These rewards are available only to selected clients who have not actively used iute services for an extended period.
Points will be awarded after a 14-day period has passed.
If the client exercises the right to withdraw from the credit agreement during this period, no points will be awarded.
Temporary Campaigns:
• iute may occasionally offer additional rewards for specific products or services.
• Details and conditions will be shared with clients through iute’s available communication channels.
Points Distribution:
| Client Activity | Awarded Points | Cash Value (MKD) | Note / Example |
|---|---|---|---|
| Reactivation of the client | 300 points | 300 MKD | One-time reward for a client who takes a new credit after more than 30 days inactive |
| Timely instalment repayment* | 1 point | 1 MKD | Example: For a loan of 250,000 MKD over 36 months, each timely installment earns 225 points (total: 8,100 points = 8,100 MKD) |
| Monthly campaigns | 1 point | 1 MKD | Campaign details will be shared through various channels |
| Refer-a-friend program | 1 point | 1 MKD | Program details are described in Annex 1 of the Loyalty Program Terms: Refer a Friend and Earn Points |
Important Notes:
• Plus Points are credited after completing a qualifying activity.
• Points are non-transferable and cannot be combined with other offers.
• Follow campaign announcements to maximize your rewards.
Expiration of Plus Points:
• Points expire if not used within 12 months from the date they are earned.
• iute reserves the right to change the expiration conditions, with timely notification.
• If the client has overdue unpaid obligations, no points will be awarded for those repayments, but previously earned points remain available. Once timely repayment resumes, points will be awarded again.
• If the agreement is unilaterally terminated due to untimely repayment, no points will be awarded for future activities, but already awarded points remain.
• The expiration of points is not related to the validity period of rewards obtained through Plus Points.
Redeeming Plus Points:
• Plus Points can be used as discounts when purchasing products or services in Partner Stores. Each Plus Point is worth 1 MKD.
• Plus Points can be exchanged for values determined by the Partner Stores and are activated through the loyalty program. Iute does not issue them but enables their activation.
• Once activated, Plus Points cannot be converted back into Plus Points.
• The validity period of activated Plus Points depends on the Partner Store and begins on the day of activation.
• The method of redeeming Plus Points may be changed by iute, with prior notification.
• Plus Points cannot be exchanged for cash.
• Plus Points cannot be transferred to another iute client or to any third party.
Table of partners where points can be redeemed:
| Name | Address | Tax ID | Website |
|---|---|---|---|
| Super Mart DOOEL | Milan Marković No. 21b | 4080023617607 | https://supermart.mk |
Tracking the status of Plus Points:
• Check your Plus Points balance and learn how to earn more Plus Points through the ‘iutePlus Loyalty Program’ section in the MyIute mobile app.
• Enable personalized notifications for special offers and promotions.
Changes and termination of the Program:
• iute reserves the right to modify, suspend, or terminate the Program. Clients will be notified in a timely manner.
• If the Program is discontinued, clients will have 90 days to redeem the awarded Plus Points.
• iute reserves the right to exclude certain activities from the program with prior notification.
• iute has the exclusive right to review complaints related to the status of Plus Points and determine whether they were awarded in accordance with the Program’s terms. Points awarded due to an error, including technological errors, may be revoked.
Disclaimer:
• iute is not liable if, for any reason, the request to redeem awarded Plus Points through the MyIute mobile app is made by a person not authorized by the client, or if a third party acts contrary to the given authorization or for other reasons.